Tickets open from inside the iPad app or the admin portal and route to the team that can resolve them. Conversations and status updates stay visible to the practitioner who opened the ticket.
Open a ticket from the support icon in either the iPad app or the admin portal. Each ticket carries a category, priority, and a thread of messages between the practitioner and the support team. Status flows from open → in progress → resolved → closed. Practitioners see their own tickets; managers and administrators see every ticket in the organization.
Tickets are also accessible via the MCP connector, so practitioners using an agentic workflow can list, open, and update tickets from their agent surface.
Choose the category that best fits when opening a ticket. The category determines which team picks it up first.
Questions about features, workflows, or how to do something inside FitsPro.
Bug reports, device issues, sync problems, or anything that looks broken.
Invoices, payment methods, volume tiers, and non-standard arrangements.
Practitioner roles, locations, organization configuration, EHR integration setup.
If you haven't pre-registered or downloaded the app yet, the orientation call is the fastest place to ask questions. We'll talk through pricing, multi-clinic configuration, integration paths, and anything else specific to your practice.